180 Automotive is now Kerry' s Car Care
5

As a woman I've always been a little weary of taking my car to get looked at in fear of being taken advantage of. (i.e. There's a tiny mythological creature in your exhaust) Anyone? ... Anyway. I called 180 early in the week and made an appt. for that Friday. I was greeted by Cory who was very friendly and they immediately started looking at my car while I waited. They have a nice little sitting area with some magazines and even a YELP! Sticker on their window:) I was there for 15-20 mins when Cory explained to me that my water pump was leaking and I was lucky it hadn't caused any extensive damage. Not only did they not charge me to diagnose my problem (like all these big dealerships usually do) but Cory took it upon herself to find out if my powertrain warranty covered this problem over to the second owner. It did! So I took my car to the dealership and the problem was fixed that day. For free. Awesome.

5

I've been having my car worked on here for a while now and have had a great experience every time. The staff is great, the service very good and they treat you really well. The prices are great as well. What more can you ask for?I would highly recommend this place.

5

So after a terrifying experience at Brake Masters I found 180 Automotive on Yelp (thank you!) and took my truck there. All I can say is I have found my safe haven and where I will be sure to take all future vehicles and recommend to everyone I know.Kory and Bogi are great about making you feel comfortable with what is going on. They explained everything and have competitive pricing for their repairs. I was told my BM that everything was wrong with my vehicles brake system; 180 Automotive looked at my truck and were very honest about what was going on with it. Instead of $1400 at BM it was $700. Granted they were honest and told me that my trucks Master Cylinder was fine, so that did save money. I am always trying to find women owned businesses, but I never dreamed that I would find an automotive repair shop owned by a woman. A place not into scare tactics and honest...who would have thought it was possible!

5

I just moved here from Seattle when my 1997 Mercury Tracer was acting up, engine was "missing" and no ac. I found Bogi and her team at 180 degree Automotive on a Yelp search and Following a phone call I drove right in and dropped my car off to check out what I described as a miss in the engine and have a look at the ac. Their shop was busy with several cars already, it looked clean and organized and everyone seemed busy in a good way, so I left my car with the understanding they would fit it in as they could and check with me before they did anything. The next day they called and Bogi explained that the ac would have to be replaced and 4 of the engine mounts would need replacing to smooth out the engine. The work was done in three days and when I picked p the car it sounded great and the ac ran with no problem, nice cold air. one day later I was driving and the engine began to run rough and then to miss and the ck engine light came on and then after about a minute it stopped and ran normally again, I drove home and waited till Monday to contact 180 Degree Automotive and Bogi and return the car to the shop to find out what the code was and what was going on. This is where Bogi and Cory were amazing, they diagnosed and researched the right way to go about fixing the problem, unfortunately that involved a complete top engine rebuild and with time required to send the head out to be repaired. I cannot say enough about how professional and competent both Bogi and Cory made me feel in dealing with them they communicated what was going on through the process, and when the work was done, I feel like I am in a safe vehicle again. The work was done in a expedient manner and when I picked up the car Bogi reviewed all the work that had been done and even had pictures to share with me of different elements of the work that had been done. I feel that I met some great professionals and received a great value for my money. I will take my car there from now on when things come up. Bogi and her Team are First Rate Five Star Mechanics in my book!

5

Bogi was excellent. She answered the phone personally when I called to explain my issue (fog light and headlight out) -- and then gave me an estimate over the phone. After arriving to her shop, she went out personally to inspect it and replaced the bulbs herself right there on the spot (without having to raise the car as two other places said they would have to do) -- $49 vs. $70+ that the others wanted. I could tell by the way she was handling all of the many demands on her schedule that she's very conscienscious, thorough, and goes above and beyond for customer service.

5

I was referred to by a friend who got exceptional service on his car and then a few weeks later a groupon.com deal popped up for an oil change and so I thought it was kismet, bought the coupon and scheduled an appointment. When I got to the shop, there was nary a place to park... but again, it was as if the stars were aligning for my experience as another customer drove away freeing up a spot just as I was turning into the lot!When I walked in, Bogi and her mother were there finishing up a Thai meal and we immediately started chatting about food... as a foodie, it made me feel at home, and I brought out my lunch and started eating with them right after filling out a quick order slip. Then we continued chatting about food... Chinese places and not being able to find a favorite one here in the valley coming from the places we came from, foods we can't live without, food allergies, and cooking utensils--in particular an awesome Wok Bogi's mom was so excited about cooking wit. I even got a kick butt Tofu ginger recipe from Bogi and heard the story about when she learned to drive. Pretty darn cool.I know this doesn't sound like a review of an auto repair shop yet, but that's just it... I LOVED the hospitality of my first non-dealership auto repair/upkeep experience @ 180 degrees. Too often I've felt like another number... going to the same dealership consistently and yet I remember the staff better than they remember me. It's a nice touch to be remembered, especially when you make an appointment and they STILL don't know your name and ask for your information ALL OVER AGAIN. Or they don't call you loud enough when your car is done so you are there longer than necessary. I always bring stuff with me to pass the time, and have on numerous occasions overstayed because I didn't hear the call for my car because I'm outside or lost in a book. I swear, there should be a board that has your name on it just in case you don't hear your name called! Another thing I hate is when you are asked over and over if you've changed the timing belt or spark plugs when you've already told them yes, you have. FRUSTRATING.So, going to 180 Degrees Auto was a breath of fresh air. Bogi only asked me questions because it was my first time there and she inspected the car after it was done. She told me everything was in order. A creature of habit, I stuck with the dealership's shop but now I'm gonna go with 180 degrees. WHOLEHEARTEDLY.I think the only thing I'll miss about not going to to the dealership service shop is the free car wash. But that's a small price to pay for such honest and helpful service at 180 degrees. Even hearing them on the phone setting up appointments and giving the bad news to car owners in the most positive light possible truly makes me believe that Bogi and her staff will do their absolute best for me... and for you... if you take a chance!

5

Sorry pessimists, but more of the same....Bogi and her team were tremendous. I brought them two cars, one for a simple oil change the second for actual servicing. For the oil change, they did the job and provided a careful overview of what to watch for, (no pressure), and gave me my own personal tutorial. For my service issue, it turned out to be a smaller problem than I was anticipating, less than $200 including diagnosis, parts and labor...results, check engine light off, car running smoothly, and of course my own "what to watch for" as well. Oh, and they really do give rides if you need them :). In an industry distraught with negative associations; the price hikes, lack of honesty, etc...it is my pleasure to have had my cars serviced here. It feels good to have a service shop that I can go to without hesitation going forward. Now I just need a good dry cleaner, ugh.

5

180 Automotive replaced my radiator and timing belt on my 2000 Honda Civic. The team did an outstanding job. What I liked most was the fact that they were so fair in their pricing. Since I had asked for a timing belt replacement, they recommended we replace some other critical components (water pump and drive belt) with no additional labor cost. I just bought the parts and they reassembled the car with the new components. 180 Automotive saved me hundreds of dollars over the dealer price (which I did verify) and with a lot less frustration. When I did verify pricing with the dealer they had recommended some additional part replacements which were totally unneccessary, adding an addtional $300 in just parts. I'm an engineer, and while I may not understand everything automotive, I know enough to understand when I'm being snowed. 180 Automotive does good work and they do so ethically. Not sure what else you can ask for in a mechanic.

5

Pleasantly surprised by Bogi, Louie and her shop today. I was having some problems getting my car started and not only did Bogi ask me if I wanted to come out into the shop to see what she had found, but she was friendly and informative. Normally I have to ask to be shown things in other shops, and I feel like I'm really asking for a lot when I do this.Turned out it was a loose battery connector and no charge to me. (I'm a dork)I dig honest, prompt, and courteous service -- so I'll definitely be back with more automotive service requests in the future.

5

In need of an oil change NOW, and knowing that I had 3 days left before the factory warranty on my G35 expired, I brought my car to 180 Degrees Automotive. I had read an article about Bogi on AZCentral.com and had a pretty good feeling about her and her shop. She quoted me $37 for the oil change (the dealership quoted me $70), and assured me that even though I had probably been told to use synthetic oil, I didn't actually need it, unless that's what had previously been put in the car (it wasn't). In addition to needing an oil change, my heater wasn't working properly, and as it's FINALLY cooling off in Phoenix, I needed that to be looked at, and I wanted to overall inspection done to see if anything needed to be repaired/replaced before my warranty expired. (I just don't trust the dealership and was afraid that today, they'd tell me everything's fine, but a week from now, I'd need a new transmission or something...) I decided to wait at the shop and chatted with Bogi's Mom, Karen, who works at the front desk - super nice lady! Not only was the work done quickly, but my heater was fixed without having to drain and replace all of the fluids and AT NO CHARGE! The service was fantastic, fast and affordable. I trust Bogi and her staff with my car, and will definitely be a customer for life.

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